Nobody
Handed Me A Roadmap
“If I knew what I knew now - when I first started as Training Coordinator, my program would not have been perfect but I would have knew how to build a strong program that could not be disputed. When dealing with emergency services it is not about being perfect - it is about being accurate. That is what this manual provides a real look into your program and tools to accurately fix it.”
The complete system for newly appointed Dispatch Training Coordinators. Built from 21 years of real dispatch experience. For any Training Coordinator at any PSAP or emergency communications center — starting today.
Includes templates, CTO evaluations, SOP tools, PSAP training systems and dispatcher training forms.
You were handed a title.
We help you build everything that comes after it.
Our ServicesThe Guide
A 6-section guide written in plain dispatcher language. No theory. No filler. Everything from Day 1 classroom setup through floor release — coach management, legal protection, negligence training and your complete 90-day action plan.
8 Ready-To-Use Templates
Every template a Training Coordinator needs — training tracker, coach evaluations, orientation checklist, training calendar, SOP quick reference and more. Fully editable for any agency. Included with the guide.
21 Years of Real Experience
Not theory. Not textbook. Everything in this guide was built on a real dispatch floor — Houston PD and Trenton NJ Police and Fire. This is what actually works when administration wants shortcuts and your trainees need real time.
Trusted by dispatch professionals in the United States & across multiple agencies.
Also from DispatchWorks Training
The 911 Supervisor's Survival Guide
You were a great dispatcher. So they gave you a supervisor title. Nobody trained you for that one either.
The 911 Supervisor's Survival Guide gives every shift supervisor and communications center leader the complete system — 12 sections of real floor strategies and 12 professional editable forms built from 21 years of real PSAP experience.
Why DispatchWorks Training worksBecause the gap between a title and a real training program is where dispatchers get overwhelmed.
There are more than 6,000 Public Safety Answering Points across the United States. Most of them have someone in a Training Coordinator role who was a dispatcher first and a trainer by circumstance. Most of them are building their programs from memory with no documented system and no guide. That gap costs agencies in unprepared trainees, legal exposure and Training Coordinator burnout. It does not have to.
21 Years Behind the Headset.
Everything I Learned Documented for You.
Ready To Use Day 1
I am Du-E-wa King — Public Safety Telecommunicator and Certified Training Coordinator with 21 years of dispatch experience at Houston PD and Trenton NJ Police and Fire Communications Center.
I built the Trenton Police and Fire Dispatcher Academy from the ground up with no manual and no roadmap.
I created every policy, form and evaluation from scratch. Then I documented all of it so the next Training Coordinator would not have to figure it out alone.
What Is Inside the Bundle
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The Complete Guide
6 Sections · Instant Download
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8 Ready-To-Use Templates
Word & Excel · Fully Editable
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Built From Real Experience
21 Years · Any Agency · Any PSAP
Real Results. Real Experience.
The complete system for dispatch Training Coordinators — built from the floor up.
21 Years
Combined dispatch experience at Houston PD and Trenton NJ Police & Fire
6,000+
Public Safety Answering Points nationwide that need this system
$47 - $67
Two complete guides — yours to keep forever at any agency
Ready to Build Your Program?
Whether you are a newly appointed Training Coordinator looking for a starting point or an agency leader building a
training program — contact me and lets build your program together. I answer every message personally.